Inspiring Growth.Empowering Success.Delivering Results.
We help organizations build and elevate client success programs, drive retention, and create scalable growth strategies that deliver measurable results.
Where Success Starts With People
Why LK Strategy
What sets LK Strategy apart is our deep experience in high-volume, high-impact industries - from paycards to SaaS - where operational excellence meets client empathy.
At LK Strategy, we help organizations turn client experience into lasting growth. Through strategic consulting, executive advisory, and thought-leadership speaking, we empower teams to strengthen loyalty, elevate performance, and build customer-first cultures that thrive in an evolving marketplace.
Client success executive with 25+ years in SaaS and B2B2C platforms
Proven expertise scaling global teams and driving NRR/GRR metrics
16 years in paycards/fintech space, 17 years in staffing industry
$450M M&A integration and customer continuity
Expert in thought leadership and compliance speaking presentations
"You can't manage what you don't measure. If you don't measure it, you can't improve it."
— Peter Drucker
Comprehensive Strategic Solutions
Aligning people, partnerships, and growth through tailored consulting services
Customer Success Engagement
Designing and scaling CS programs focusing on growth and retention.
Client relationship building through lifecycle design, success planning, voice-of-client insights, strategic business reviews, and operational alignment - designed to measure effective growth and retention.
Paycard Services
Transforming traditional payroll into digital-first pay experiences.
Comprehensive paycard solutions including adoption strategies, check elimination, RFP management, process optimization, compliance, and training and education - empowering clients to reduce cost, increase satisfaction, and modernize pay delivery.
Mergers & Acquisition Integration
Ensuring continuity and confidence through change.
Organizational partnership pre- and post-acquisition to align people, systems, and client experience - driving retention and minimizing disruption while enabling scalable, future-ready integration.
Project & Fractional Work
Strategic execution and leadership without long-term overhead.
Executive support and project-based consulting to bridge capacity gaps, accelerate initiatives - guiding teams through complex transformations with clarity and focus.
Process & Efficiency Design
Streamlining operations to unlock measurable impact.
Operational excellence through streamlined processes, workflow optimization, and efficiency improvements - helping teams do more with purpose and precision.
Speaking Engagements
Inspiring leadership through real-world strategy and storytelling.
Engaging thought leadership presentations for corporate meetings, leadership events, and industry conferences focused on customer success, leadership culture, client retention, and workforce innovation - designed to motivate, educate and move audiences to action.
Deep Industry Expertise
Specialized knowledge across SaaS, fintech, payments, and customer success
Customer Success Metrics
Net Revenue Retention (NRR), Gross Revenue Retention (GRR), KPI Alignment & Development, Client Lifecycle Value, Business Analytics
Operational Excellence
Digital Success Tools, Segmentation Models, Scalable Onboarding, Pre-Sales & Sales Strategy, Implementation Management
Strategic Growth
Executive Engagement, Critical Thinking, Creative Retention Strategies, Adoption Strategies, Paper Check Elimination
Customer Marketing & Tools
Customer Marketing Materials, Financial Wellness Tools, Earned Wage Access, Compliance Education, Training and Execution
Analytics & Measurement
Benchmarking & Results-Driven Solutions, Product Adoption Measurements, MoM and YoY Results Tracking, At Risk Client Identifiers
Client Engagement
Incentive Program Design, Voice of the Client Development, Client Business Reviews, Pay-to-Penny Compliance, State Check Requirements
Grow Your Leadership
Inspired by lessons from leading and learning, these series share timeless leadership principles - from A to Z - designed to empower growth and authenticity.
Adoption vs. Activation: Where Most CS Strategies Fail
If they don't adopt, they don't stay — and activation isn't enough.
Jump to principle:
Which principle will you activate first?
Client Success Stories
Real-world impact through strategic execution and partnership
TrueBlue, Inc.
Strategic Partnership in Digital Workforce Transformation | 611,000+ Employees
Business Challenge
TrueBlue paid every temporary employee across their nationwide network with a physical paycheck. Thousands of workers lined up at branches every week, losing hours of productivity, and relying on check-cashing machines for payment. They knew they needed a digital solution - one that could serve both the business and the people at its heart. They did not need another vendor, they needed a strategic partner.
Strategic Solution
The partnership with TrueBlue had one shared mission: modernize pay delivery for every branch and worker - and do it in a way that improved efficiency, trust, and experience. The approach was rooted in collaboration. This wasn't about simply "rolling out a new payment method." It was about transforming how TrueBlue engaged its workforce and empowering branch teams to lead that change confidently.
Transformational Results
Key Achievements
99% electronic pay adoption across workforce
68+ million paper checks eliminated
Multi-million dollar reduction in checks and cash-handling costs
1.3M+ employees served with modern payment solutions
Maintained payment continuity during national disasters
14+ years of trusted strategic partnership
"Over more than a decade, Lisa and her team have been a true partner—not just a provider. Their consistency, responsiveness, and strategic insight have helped us navigate change and deliver real results."
— TrueBlue Executive
Global Cash Card M&A Integration
ADP Acquisition
Led $450M integration ensuring zero client churn and seamless transition for Global Cash Card clients during ADP acquisition.
Enterprise Paycard Implementation
Multi-State Rollout
Comprehensive paycard adoption strategy across multiple business units with customized compliance programs.
Proven Track Record
What Clients Say
Trusted partnerships built on results and integrity
"Lisa led Client Loyalty for our payroll paycard program. She stood out as a true partner - always available, incredibly responsive, and deeply committed to ensuring customer satisfaction. Her strategic approach to check elimination resulted in 95% adoption and significant cost savings."
"Lisa is a valuable partner and collaborator. She focuses on the client's needs and looks for opportunities to consistently meet and exceed expectations. Her willingness to accept feedback regarding client experience and turn that feedback into action is exceptional."
"Lisa is an excellent business partner. She is a wealth of knowledge regarding banking cards, payments regulations, communications, and partnerships with Visa and MC. She is excellent with vendor management, has strong leadership skills and is a professional."
What Leaders Say
"Lisa's superpower is connecting with clients and developing incredibly strong relationships. She is a great public speaker, creative thinker, is organized and dedicated."
"If you could define Leadership, Passion and Enthusiasm in two words - you would see 'Lisa Knisely.' She has led strategic efforts with clients of all sizes, ranging from the smallest to clients in the $52M revenue category, all while developing strong relationships that will last a lifetime. She has never said she isn't available to a client - day, night, weekend or even on vacation. Clients always come first."
"Lisa is a one-of-a-kind type of person who exemplifies the true meaning of partnership, service and dedication. Her clients and partners are always her main focus and she will go above and beyond to make sure they are successful. She is an incredible human being and leader."
Let's Start a Conversation
Whether you're scaling client success, reimagining your digital payments program, or planning your next leadership event - let's connect and explore how LK Strategy can help.
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